Job Purpose

You will work collaboratively within the Case Management Hub (part of a wider Policy & ER Team) to provide effective, consistent, proactive management of casework, with a strong solutions-focus approach aligned to the achievement of the University’s strategic objectives. You will provide expert HR advice on formal cases (majoring on discipline and grievance casework) whilst supporting and coaching managers to build capability. You will also support other ER projects or initiatives that enhance the P&OD employee relations offering. You will role model our University Values and contribute to a positive and constructive employee relations environment.

You will work closely with other P&OD colleagues to continuously improve the case management service and to strengthen management and leadership capability in regard to the resolution of individual employee relations matters.

Main Duties and Responsibilities

1. Manage a portfolio of ER cases with a focus on the resolution of cases in line with our University Values, policy frameworks and relevant service level agreements whilst managing/minimising associated risks.
2. Provide expert guidance on a range of individual employee relations cases, focusing on disciplinary and grievance matters, including associated investigations (with a longer-term potential to focus on additional casework elements such as performance improvement and absence management issues).
3. Build and maintain effective working relationships with clients, supporting line managers, up to and including senior leaders, to undertake formal investigations and hearings, up to and including dismissals and appeals.
4. Work closely with the Head of Policy & Employee Relations to continuously review and evolve protocols and criteria for the referral of formal cases from the Business Partnering teams and to manage the associated tracking and reporting mechanisms, including the use of the Case Management Tool.
5. Support the development and continuous improvement of related policies, guidance templates, manager/P&OD toolkits and the HR helpdesk knowledgebase designed to underpin consistency of practice and ensure principles of equity, integrity and inclusion are integrated into all interventions and processes relating to case management and dispute resolution.
6. Collaborate in the provision of mediation and other informal/alternative dispute resolution services as agreed with the relevant Head of P&OD/Business Partner.
7. Record, monitor, follow up and report on lessons learned and actions identified from cases and share with relevant stakeholders.
8. Analyse themes identified as potential concerns through these processes and provide this insight to influence policy development and revisions and to determine priority actions designed to improve consistency of practice and inform organisational development actions on management and leadership capability, engagement and culture, in agreement with P&OD business partners.
9. Design and take a lead role in the implementation of a variety of support mechanisms such as guides and a suite of training and coaching interventions, designed to enhance capability and consistency of practice across the management and P&OD population.
10. Support and coach the ER Adviser (and P&OD Assistants who support casework), building their capability to deliver on case management activity in line with hub objectives whilst supporting and building their capability and experience in support of their own development.
11. Line manage ER Assistants as required, including proactively coaching and developing capability in the provision of formal casework administration, ensuring consistency of practice and building their ability to handle routine cases under supervision as required.
12. Acts as an adviser on a range of employee relations matters and as a point of escalation for employee relations enquiries emerging from other P&OD teams, actively coaching, supporting and mentoring colleagues to grow team capability and support development.
13. To work collaboratively with P&OD Business Partners during formal cases to ensure all relevant parties are supported and ensure effective handover of subsequent case recommendations including supporting post-case actions as appropriate and agreed.
14. Contribute to the development and implementation of P&OD policy, processes and practice.
15. Work closely (including across P&OD Hubs) with P&OD colleagues on development and delivery of high quality, trusted and seamless P&OD services to customers.
16. Play an active role in promoting positive trade union consultation and good employee relations through direct consultation with trade union representatives.
17. Maintain personal and professional knowledge through CPD, keeping up to date with developments in employment practice, law and University HR strategy, policies and procedures. Provide professional support by alerting colleagues to, and preparing papers assessing the impact of, relevant employment practice developments and legal updates.
18. Undertake other tasks and duties as assigned from time to time by the Head of Policy & Employee Relations.

**Knowledge, Qualifications, Skills and Experience **

Knowledge/Qualifications 

Essential: A1 Scottish Credit and Qualification Framework level 9 (Ordinary Degree, Scottish Vocational Qualification level 4) or equivalent in relevant subject (i.e. Human Resource Management, Business Management, etc.) or equivalent relevant professional HR generalist experience.

A2 Well developed knowledge of employee relations best practice and current employment legislation in UK.

Desirable:

B1 Chartered CIPD membership (Level 7).

B2 An understanding of the Higher Education sector.

Skills

Essential: C1 Ability to adopt a consultancy style, with proven influencing, judgement, analytical and problem solving ability.

C2 Excellent organisational skills with the ability to plan, prioritise and deliver across a range of work activities and juggle a busy workload. C3 Ability to interpret relevant University policies, employment legislation and good practice and apply to complex cases.

C4 Highly effective written and oral communication skills with the ability to draft accurate, concise and comprehensive reports and letters and articulate complex information in an accessible way and present to varied staff groups. Ability to confidently deliver sometimes complex training materials to groups and to facilitate discussion and debate. C5 Excellent IT skills, including a high level of competency in the use of Microsoft Office applications and data manipulation.

C6 Confident, credible and resilient with the ability to effectively manage conflict and demanding clients. C7 Articulate and persuasive - ability to persuade clients at all levels within the University on a range of matters, some of which may not be popular or within the experience of the audience.

C8 Ability to work independently, lead on activities where required and contribute as a team player. C9 Ability to maintain confidentiality and deal sensitively with related issues/individuals with tact, diplomacy and discretion.

Experience Essential: E1 A proven track record of working in HR at a professional level within a large and complex operating environment.

E2 A proven track record of successfully handling an HR case work portfolio, including discipline and grievance investigations, hearings and appeals, as well as attendance and performance management processes to conclusion.

E3 A track record of providing high quality advice and guidance on a range of HR matters including the application of HR policy.

Desirable:

F1 Experience of developing HR policy, procedure and management guidance.

F2 Experience of successfully mediating between disputing parties.

F3 Experience of delivering presentations and management training. F4 Experience of working in the HE sector.

F5 Experience of consulting with trade union representatives. F6 Experience of supervising and managing performance and development.

Terms and Conditions

Salary will be Grade 7, £41,064 - £46,049 per annum.

This post is full time and open ended. Relocation assistance will be provided where appropriate.

Closing Date: 23:45 5th November 2025

The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK.  If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.

Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: https://www.gov.uk/skilled-worker-visa.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.