Please note that this vacancy is only open to current University of Glasgow employees.

Job Purpose

To provide excellent and professional customer service as the first point of contact at the Adam Smith Business School reception and deliver comprehensive administrative support across a range of operational activities.

Main Duties and Responsibilities

1. Reception Services

- Deliver high-quality customer service to staff, students, and visitors in person, by phone, and online.

- Maintain a professional and welcoming reception environment.

2. Operational Support

- Assist with booking meeting rooms and managing space access systems (e.g., security cards).

- Maintain stationery and supplies to meet operational demand.

- Support purchasing and procurement processes.

3. Facilities Coordination

- Log and follow up on maintenance requests.

- Coordinate with Estates and IT teams to ensure equipment and facilities are functioning and well-maintained.

4. Student and Academic Support

- Respond to student enquiries at reception and direct them to appropriate teams.

- Provide support for learning and teaching activities as required.

5. Administrative Assistance

- Offer general administrative support to School colleagues.

- Assist with documentation, scheduling, and internal communications.

- Any other required tasks consummate with the grade

Knowledge, Qualifications, Skills & Experience

Knowledge & Qualifications

Essential:

A1 SCQF Level 5 or 6 (e.g., National 5 or 6, SVQ Level 2 or 3), or equivalent experience in a similar role.

Desirable:

B1 Familiarity with University systems such as MyCampus, Salto Space, and Moodle.

Skills

Essential:

C1 Excellent customer service and interpersonal skills.

C2 Strong organisational and prioritisation abilities.

C3 Ability to work independently and as part of a team.

C4 Discretion, tact, and professionalism.

Experience

Essential:

E1 Previous experience in a receptionist or administrative role.

E2 Demonstrated ability to manage varied tasks in a busy environment.

Terms and Conditions

Salary will be Grade 4, £25,804 - £27,319 per annum pro rata.

This post is part-time (17.5 hours per week), and open ended (permanent).

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing Date:  8 January 2026