Please note that this vacancy is only open to current University of Glasgow employees.

Job Purpose

As part of a cross-College team, this role will manage the services for Learning and Teaching and Student Experience for the School of Humanities. The role holder will be responsible for the administrative support for programmes offered by a School, including undergraduate, postgraduate (taught) and other relevant provision. They will ensure effective and efficient delivery of services to staff and students and manage a team of professional services staff. This role is accountable for the quality and professionalism of service delivery, integral to the future shape of the learning and teaching and student experience provision in the College. The role will be line managed by the relevant Head of Professional Services and their development will be supported by the College Head of Academic and Student Administration in line with the Arts & Humanities Strategy 2023-2028.

Main Duties and Responsibilities

1.  Lead the provision of teaching and course administration for programmes to enable effective, efficient and consistent delivery.

2.  Drive and undertake the continuous review and development of new and established procedures to support and streamline the administrative processes and ensure efficiency and initiating change management programmes as required.

3.  Maintain a critical overview of the service with improved student experience in mind, informed by the range of relevant measures including NSS and other student surveys.

4.  Ensure new policies and regulations are effectively and collaboratively reviewed and disseminated to relevant staff groups across the School and College.

5.  Ensure the accuracy and integrity of student record-keeping systems, ensuring the application of and compliance with university policies relating to the control of personal and confidential data.

6.  Engage in discussion and continuous improvement of student-facing processes across the School and College and embed those processes in line with strategic and operational plans.

7.  Ensure compliance with university assessment regulations.

8.  Provide line management for the learning and teaching and student experience administration team, ensuring all relevant academic administration and other processes are consistently and timeously observed.

9.  Play a leading role in setting service quality and professional standards for administrative support within the team with student and staff needs in mind.

10. Coordinate and manage the administration of all aspects of assessment and examinations, providing advice and support to staff in relation to non-routine/non-standard assessment queries.

11. Provide advice and guidance to Senior Academics, Head(s) of Subjects and other relevant academic colleagues on matters related to the Taught Programme Portfolio and other relevant programmes.

12. Ensure and promote compliance on behalf of a School teams with University policies and procedures and relevant legislation including UKVI requirements, Health and Safety and taking responsibility for sourcing appropriate support from central expert services as required.

13. Exercise empathy, initiative, and judgement, proactively managing relationships with both internal and external stakeholders to create an adaptive customer experience.

14. Interrogate, manipulate and interpret complex data to create actionable insights, using the results to inform high quality decision-making across the school’s learning and teaching and student experience administrative service.

15. Undertake other duties as agreed by the relevant Head of School Professional Services in line with broader College practice and strategic direction.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:  

A1 Credit and Qualification Framework level 9, (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent (including professional accreditation with relevant formal training), and experience of personal development in a similar or related role(s).

A2 Extensive knowledge of developing, operating and critically reviewing administrative systems.

A3 High degree of computer literacy, including familiarity with databases and spreadsheets.

A4 Knowledge of administrative and support systems, process design and improvement.

Desirable:

B1 Comprehensive knowledge of university procedures and policies including learning and teaching, quality enhancement, quality assurance processes and initiatives to deliver an excellent student experience.

Skills

Essential:

C1 Proven organisational skills, including the ability to manage multiple projects simultaneously.

C2 Ability to work independently, setting own priorities and within a team.

C3 Ability to work flexibly and assess and adapt to changing priorities.

C4 Well-developed influencing, relationship-building and communication skills.

C5 Ability to challenge the status quo effectively and with a focus on continuous improvement.

C6 Ability to liaise and co-operate with people across organisational boundaries and to develop strong working relationships at all levels.

C7 Excellent analytical skills and problem-solving capability.

C8 Excellent project management and organisational skills.

C9 Ability to deliver under pressure and to tight deadlines within a complex organisation structure.

C10 Strategic thinking and planning skills, with the ability to convert these to operational plans.

Experience

Essential:  

E1 Significant experience of demonstrating high levels of autonomy within a student-facing, or equivalent customer focused, environment within a complex matrix organisational structure.

E2 Relevant line management experience ideally of teams working collaboratively to deliver a service.

E3 Data management and experience of providing analysis and advice to senior managers.

E4 Initiation and management of change.

E5 Experience of contributing to change and improvement to the service and experience of students (or equivalent).

Other

The University is engaged in a programme of transformation of processes and alignment of functions. While this may lead to some elements or aspects of the above changing, it will not change the substantive aspects of the role.

Terms and Conditions

Salary will be Grade 7, £41,064 - £46,049 per annum.

This post is full time (35 hours per week) and is fixed term for up to 12 months.

Please Note: The University would consider a secondment opportunity for this post. Applicants should seek clearance for release for secondment from their employers / line manager before making a formal application.

The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK.  If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.

Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: https://www.gov.uk/skilled-worker-visa.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing Date:  27 November 2025 at 23:45