Join our dynamic team at UofG Sport and play a key role in delivering an outstanding experience across our busy sports facilities. We’re looking for a motivated Duty Manager to help lead our operational team, ensure excellent customer service, and keep our facilities safe, welcoming, and running smoothly. 

What you’ll do 

• Lead and support our operational teams across the Stevenson Building and Garscube Sports Complex

• Maintain high standards of customer care, presentation, and safety 

• Manage daily operations including staffing, rotas, equipment, and facility readiness

• Respond confidently to emergencies and ensure compliance with health & safety procedures 

• Support training, development, and performance of staff

• Help drive improvements, efficiencies, and an excellent student and member experience. 

What you’ll bring 

• Valid Pool Lifeguard and Pool Plant qualifications

• Experience supervising teams in a busy sports or leisure environment

• Strong communication, organisation and problem‑solving skills

• Ability to lead by example with a positive, can‑do attitude 

• Flexibility to work evenings, weekends, and public holidays as required 

Why join us? 

You’ll be part of a friendly, professional team committed to delivering a first‑class sport, exercise and wellbeing experience for our students, staff, and wider community. We offer a supportive environment, opportunities to develop, and the chance to make a real impact every day. 

Job Purpose

Reporting to the Operations Manager, this role supports the effective day‑to‑day running of a large and busy sports facility by supervising and coordinating a team of operational staff. The role ensures high standards of customer care, appropriate staffing levels, and consistently safe, well‑presented facilities. Working within established procedures, this role motivates and deploys staff to deliver excellent service, maintain operational readiness, and uphold health and safety requirements across all areas.

Main Duties and Responsibilities

1. Supervise operational staff, ensuring consistent application of HR policies, effective performance management, and identification of training needs.

2. Prepare staff rotas, allocate duties, and oversee administrative processes such as timesheets, procurement, and stock control.

3. Maintain a visible presence across facilities, proactively engaging with customers, monitoring service standards, and managing complaints in line with procedures.

4. Monitor cleaning, maintenance, and presentation standards across all sports facilities, ensuring high levels of hygiene, safety, and readiness.

5. Lead responses to emergencies (e.g., first aid, fire), ensure accurate incident reporting, and escalate issues appropriately.

6. Ensure safe use of equipment and chemicals, report maintenance issues promptly, conduct inventory checks, and place routine orders.

7. Oversee secure opening and closing of buildings, carry out security duties, and ensure adherence to all health and safety procedures.

8. Support the delivery of operational and lifeguard training programmes, including delivering Pool Lifeguard and First Aid training, exams and courses.

9. Monitor bookings, ensure facilities are prepared on time, and liaise with relevant departments to support smooth operations.

10. Assist with reception operations as necessary, provide membership information, and contribute to membership growth through excellent customer engagement.

11. Assist with Gym activities and operations where necessary, providing support to Active Lifestyles Team and member/student experience.

12. Assist in implementing and reviewing activity programmes, promoting a culture of continuous improvement within a student‑centred environment.

13. Attend meetings and training, maintain promotional materials, ensure compliance with University policies, and deputise for the Operations Manager when required.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Scottish Credit and Qualification Framework Level 7 (VQ3, HNC) or equivalent, or evidence of acquiring the necessary knowledge and skills through relevant personal development.

A2 Pool Lifeguard Qualification.

A3 Pool Plant Operators Qualification.

A4 Knowledge of relevant systems, equipment and operational processes.

A5 Good understanding of Health and Safety legislation, regulations and operational procedures.

Desirable:

B1 Knowledge of leisure management systems.

B2 Knowledge of HE Sport. B3 Pool Lifeguard Tutor or T/A Status.

B4 Gym Instructor Level 2 or equivalent

Skills

Essential:

C1 Ability to lead, motivate and coordinate staff effectively.

C2 Excellent communication and interpersonal skills.

C3 Strong organisational and planning abilities.

C4 Ability to work independently and collaboratively.

C5 IT literacy, including use of systems and software relevant to the role.

C6 Ability to deal with difficult or challenging situations with tact and professionalism.

C7 Ability to act corporately and contribute positively to team culture.

C8 Positive, proactive and can‑do approach.

Experience

Essential:

E1 Relevant supervisory experience.

E2 Experience working in a busy sports facility or similar operational environment.

E3 Experience supporting wider team functions and contributing to service delivery.

E4 Willingness and availability to work evenings, weekends and public holidays as required.

Desirable:

F1 Experience of working in the HE Sector.

Terms and Conditions

Salary will be Grade 5, £27,319 - £31,236 per annum, plus 15% shift allowance.

This post is full time (35 hours p/w) and open ended. Full flexibility is required as operational hours are on a 3 week shift rotation between 06.00 and 22.45.

Closing date: 23:45

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.