Job Purpose

To enhance the student experience by working collaboratively with the school administrative teams and academic teaching staff. Provide administrative support, information and advice on processes and procedures related to students on a range of specific programmes and applicant cohorts.

Main Duties and Responsibilities

1.  To be responsible for delivering an efficient and effective administrative service to support the schools learning, teaching and assessment activity including liaison with key partners both internal and external.

2.  Contribute to course administration for the full student journey, including the management and co-ordinating of all relevant documentation; supporting admissions process, management of assessments; timetabling, clerking exam boards and ensuring student records are maintained on MyCampus.

3.  Contribute to the monitoring of student engagement and gathering appropriate right to work documentation to ensure compliance with UK Visa and Immigration (UKVI) legislation and University policies.

4.  Deliver an excellent customer experience; using knowledge and judgment to provide first-contact resolution for general enquiries on learning and teaching activities across the school with minimum supervision.

5.  Provide administrative support to [academic staff and/Senior colleagues] for school activities, developing collaborative working relationships with key internal and external partnerships.

6.  Develop and build specialist expertise in relation to your area of responsibility.

7.  Ensure full compliance with university-wide policies and procedures, including the management of confidential information and personal data.

8.  As part of the Professional Service team flexibly support the range of learning and teaching activities of the school by undertaking any other relevant duties appropriate.

9.  Undertake any other reasonable duties as required by your line manager.

Knowledge, Qualifications, Skills & Experience

Knowledge/Qualifications

Essential: 

A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework Level 7 [Advanced Higher / Scottish Vocational Qualification Level 3, Higher National Certificate] or equivalent, and experience of personal development in a similar role.

A2 Ability to understand and apply policies, regulations, guidelines, and standard operating procedures relevant to the role.

Desirable:

B1 Knowledge of the University systems (PIP, CMIS, MyCampus, Moodle and T4).

B2 Knowledge and understanding of the University structure policy, practices, and procedures.

Skills

Essential:

C1 Excellent attention to detail, ensuring accuracy and precision. Particularly when using data and information from multiple sources.

C2 Strong organisational skills: ability to work under pressures, prioritise own workload, meet tight deadlines and adapt to changing priorities.

C3 Ability to work proactively both individually and collaboratively to achieve team goals.

C4 Excellent communication skills, both verbal and written.

C5 Proven initiative and judgment to identify priority issues and problem solve.

C6 Discretion and ability to maintain confidentiality.

Experience

Essential:

E1 Significant experience of delivering a customer-focused service.

E2 Demonstrable experience of working with a variety of stakeholders and building effective relationships.

E3 Experience of managing complex datasets, analysing data, extracting reports, and resolving related problems.

Please note that as part of your application you must address and demonstrate how you meet EACH of the essential/desirable criteria. If you do not address each criteria in the format explained above, you will NOT be shortlisted for interview.

Terms and Conditions

Salary will be Grade 5, £26,338 - £30,805 per annum.

This post is full time (35 hours per week), and is offered on an open ended (permanent) basis.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing Date:  8 July 2025