Job Purpose

To provide customer-focused support for data requests, student enquiries and other administrative activities as required for all aspects of the student lifecycle throughout the academic year. Proactively help to manage the Student Operations Team calendar of activity to ensure all tasks are delivered in an efficient and effective manner.

Main Duties and Responsibilities

1. Provide effective administration support for MA (Social Sciences) students, responding to incoming enquiries in a timely and accurate manner.

2. Assist with proactive activities designed to support students during key points of the student journey e.g. Registration and Enrolment, progression etc.

3. Work closely with school administrative staff and Chief/Senior advisors to amend and maintain academic programmes and plans .

4. Provide accurate reporting inputs for meetings and committees chaired by the College’s Learning and Teaching teams, including Boards of Studies, progression committees etc.

5. Liaise with and signpost students to relevant University services to ensure they  receive appropriate wellbeing support alongside academic support provided by the academic advising network.

6. Contribute to a culture of continuous improvement, supporting the implementation of process improvements that enhance customer experience, such as development of standard communication templates, process maps and activity/project schedules designed to ensure that work is delivered to standard and on time.

7. Liaise with students and Advisers of Studies to support processes for monitoring attendance and absence in line with university procedures, working closely with Advisers where students are at risk.

8. Liaise with other student facing support functions, including Admissions, Finance and Student Support and Wellbeing services to provide cohesive student support without duplication of effort or gaps in service provision.

9. Use standard software packages including Microsoft Office and University data systems to manipulate and statistically analyse/interpret data, preparing resources that inform the strategic decision-making of the College’s Learning &Teaching teams.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential

A1 Scottish Credit and Qualification Framework Level 7 (Advanced Higher / Scottish Vocational Qualification Level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.

A2   Ability to demonstrate the competencies required to undertake the duties associated with this post, having acquired the necessary knowledge and skills in a similar role.

A3 Knowledge of the main University student support and administrative systems (including My Campus, Ivanti and Qlkiview) and Microsoft Office suite of packages including Excel, Work and Outlook.

Desirable

B1 Knowledge of higher education policies and procedures.

B2 Knowledge of University of Glasgow policy, strategy and regulations.

Skills

Essential

C1 Effective communication and influencing skills, both verbal and written, to interact and collaborate effectively with a range of stakeholders including diverse functional areas and cultures.

C2 Excellent organisational and planning skills.

C3 Ability to understand and apply policies, regulations, guidelines and standard operating procedures relevant to the role.

C4 Ability to adapt personal working style across multiple stakeholders working independently, leading on activities and contributing as a team-player.

C5 Strong ability to quickly embrace and learn new concepts, techniques or methodologies.

C6 Ability to clearly present information relevant to the requirements of the recipient/audience.

C7 Ability to handle confidential and sensitive matters with absolute discretion.

C8 Personal style compatible and consistent with University Values and Glasgow Professional Behavioural Framework.

Desirable

D1 Knowledge of the University of Glasgow UG policies and regulations.

D2 Knowledge of University of Glasgow student support services.

Experience

Essential

E1 Experience of delivering/exceeding results within a service-led organisation.

E2 Experience of dealing directly with customers/service users.

Desirable

F1 Experience of working in a higher educational environment.

Terms and Conditions

Salary will be Grade 5, £27,319 - £31,236 per annum.

This post is full time (35 hours per week) and open ended (permanent).

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing Date:  18 August 2025