**Please note, this vacancy is open to current University of Glasgow employees only**

Job Purpose

As Advising Support Coordinator, you will play a key role in the College Advising team. You will work in partnership with academic and professional services colleagues to enable an effective and collaborative advising administrative service to support a diverse portfolio of taught courses and programmes. You will support delivery of the College of Arts and Humanities Strategy 2023 - 2028.  Informed by the University’s Change programme you will adopt a data-driven approach to evaluate and improve processes to enhance the experience for both students and staff.

Main Duties and Responsibilities

1. Provide high-quality and wide-ranging administrative support to the Student Support Manager (Advising & Policy) and Chief Adviser, including support for planning and scheduling of key activities, with detailed knowledge of governance and ability to interpret and provide guidance on university and college policy.

2. Interrogate, manipulate and interpret complex data to create actionable insights, using the results to inform high quality decision-making across the College Advising & Wellbeing workstream.

3. Management of student records systems, ensuring accuracy and integrity of data, and the application of University, College and School policies and procedures.

4. Contribute to a culture of continuous improvement through identification and organisation of training opportunities. Working with MSDI, IT Services and other services develop. and promote existing, training resources and a central knowledge base to support up skilling and training of new entrants and existing staff in relation to MyCampus record management, UofG Helpdesk, university regulations, to enhance student support and improve outcomes.

5. Provide supervision and line management duties on behalf of the Student Support Manager (Advising & Policy), as required, to enable effective service delivery.

6. Provide administrative support for relevant College Committees.

7. To play an active role in the Registration and Enrolment process, supporting through streamlining of the UG and PGT Registration and Enrolment process across the College by reviewing and amending student records and running regular reports from MyCampus to identify barriers to registration.

8. Liaise with Registry to meet the annual registration deadline by ensuring timely withdrawal/registration completion, and to maximise accurate income attribution at School level for all programmes.

9. Coordinate all aspects of the annual progression activity including identifying alternative pathways for progression to aid retention.

10. Provide enhanced support for admissions data across all subjects in the College to support strategic and operational decision making.

11. Exercise empathy, initiative, and judgement, proactively managing relationships with both internal and external stakeholders to create an adaptive customer experience.

12. Represent the College effectively at meetings to keep up to date with developments, to gain and share information, including best practice, expertise and working practices in the higher education context, and contribute to College and University-wide initiatives.

13. Contribute to a culture of effective change management and business continuity and resilience.

14. Undertake other duties as assigned by the Student Support Manager (Advising & Policy) and/or the Head/Deputy Head of Student Services.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this post, having acquired the necessary knowledge and skills in a similar role, or: 

A2 Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent, and experience of personal development in a similar role.

Desirable:

B1 Knowledge of University software packages (MyCampus, Qlikview, Ivanti, PIP)

B2 Knowledge of Further/Higher Education policies and procedures.

Skills

Essential:

C1 Excellent organisational and planning skills with the ability to use own initiative and exercise independent judgement under pressure in order to meet tight deadlines.

C2 Strong analytical abilities to logically assess data and apply effective evidence-based approaches to decision making and process improvements.

C3 Ability to work as part of a team and positively affect/influence the performance and motivation of others.

C4 Effective communication and influencing skills, both verbal and written, to interact and collaborate effectively with a range of stakeholders including diverse functional areas and senior and external stakeholders.

C5 Ability to quickly embrace and learn new concepts, techniques or methodologies.

C6 Ability to handle confidential and sensitive matters with absolute discretion.

C7 Ability to understand and apply policies, regulations, guidelines and standard operating procedures relevant to the role.

C8 Proficient user of Excel, PowerPoint, Word, Outlook, Teams, Zoom, and similar online applications.

Experience

Essential:

E1 Relevant experience in a similar role.

E2 Proven ability to develop and provide strong customer service to a range of stakeholders.

E3 Providing reliable, high-quality guidance and advice in area of expertise.

E4 Experience of mentoring, developing and motivating staff in a line management, supervisor, coaching or mentoring capacity.

Desirable:

F1 Experience of presenting and delivering training to a wide ranging audience.

F2 Experience of analysing/evaluating/interpreting data to inform decision-making and service improvements.

Terms and Conditions

Salary will be Grade 6, £33,482 - £37,174 per annum.

This post is full time and fixed term for up to 12 months (to cover a secondment).

Please Note: If you are a current employee of the University of Glasgow, please be advised that the University would consider an internal secondment opportunity for this post. University of Glasgow applicants should seek clearance for release for internal secondment from their line manager before making a formal application

The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK.  If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.

Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: https://www.gov.uk/skilled-worker-visa.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing date: 23:45 on Thursday 10th July 2025