Job Purpose

To support the operational elements of a market leading Print proposition for the University of Glasgow, operating within the wider Commercial Services directorate.

This involves delivering the day-to-day printing requirements for all University and commercial stakeholders, ensuring requests are actioned efficiently and delivered to the specifications required. The role involves supporting the Print Team to achieve all elements of the Print Unit operating plan.

Main Duties and Responsibilities

1. Use specialist digital print and wide format print hardware and software within the University Print Unit to provide print and design services to internal and external customers.

2. Consistently support with the delivery of all print and finishing tasks designated by the Print Supervisor

3. Work in partnership with other key University Services, principally the Schools and Colleges, to develop and promote the Print Unit for both Undergraduate and Postgraduate students.

4. Responsible for understanding and delivering the brand and visual identity of the University of Glasgow and reflect this through interactions with all Print stakeholders.

5. Provide information to existing and prospective customers on the services provided by the Print Unit.

6. Assist in the achievement of the Customer Satisfaction KPI as part of the Wider Print Team.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications  

Essential:

A1 Scottish credit and qualification framework level 4 (National 4) or equivalent experience of working in a similar role.

Desirable:

B1 Knowledge of Photography such as image resolution and colour formatting.

B2 Detailed knowledge of Microsoft Office packages, particularly Word, Excel, and PowerPoint.

Skills

Essential:

C1 Ability to manage a varied and demanding workload to achieve production deadlines and meet customer expectations.

C2 Strong interpersonal skills and ability to build and maintain professional and effective working relationships with colleagues and external stakeholders.

C3 Ability to work independently using own initiative to manage, organise and prioritise own workload.

C4 Strong IT skills relevant to key tasks to be undertaken.

C5 Excellent attention to detail.

C6 Excellent problem-solving ability.

C7 Confident and clear communicator via all channels of communication.

Desirable:

D1 Curious and creative thinker, suggesting viable new ideas, concepts, and approaches.

Experience  

Essential:

E1 Proven experience of positively engaging with internal/external customer groups.

E2 Experience of handling customer enquiries, customer feedback and working within a high intensity, fast paced environment.

Desirable:

F1 Previous demonstratable experience working within a print production environment.

F2 Previous experience of working in a busy customer facing environment.

F3 Experience of planning of work.

Terms and Conditions

Salary will be Grade 3, £23,028 - £23,881 per annum, pro rated to the number of hours assigned to, and worked by, you.

This post is open ended and part time for a minimum of 8 hours per month.

Closing date:  22 July 2025

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.