**Please note that this vacancy is only open to current employees within the College of Social Sciences, or current employees who are eligible under the  University’s Redeployment Policy**

Job Purpose

As a member of the College Research Support Team, you will work in partnership with the College Research Operations Manager and senior colleagues across the schools to deliver an efficient and effective administrative service to support research.

You will lead and manage the Admin Hub team and build excellent relationships to ascertain and deliver the administrative needs of the research activity. You will have strong project and financial management skills, including adherence to internal and external regulatory and governance requirements.

You will lead and contribute to the development of service excellence within the Admin Hub embedding a culture of continuous improvement. The role will report directly to the College Research Operations Manager.

Main Duties and Responsibilities

1.  Leadership of the Research Admin Hub, including the motivation and development of team members, the planning and management of work allocation and the delivery of effective service to customers. Lead admin recruitment processes, including onboarding, induction, probation management and wider activities, liaising with stakeholders across the Schools, College and University Services.

2.  Line management of circa 8 School Research Support Administrators.

3.  Working closely with School Research Directors to take the lead responsibility for all administrative and operational functions relating to the School.

4.  Research Support, and to assist with the co-ordination of key activities.

5.  Co-ordinate operational aspects of the ethics administrative processes within the College, working closely with the College Ethics Lead / Committee to report issues, track processing timescales and highlight concerns.

6.  Prepare and submit regular reports to the College Ethics Lead to include analysis on volume of applications, reviewer response times, and trends emerging.

7.  Work collaboratively with key stakeholders including College Ethics Lead / Committee on designing, implementing and monitoring improved College ethics administrative processes, adopting a change management process throughout.

8.  Lead effective communication with stakeholders and partners in relation to administration of activities.

9.  Develop a metrics framework to assess service performance and use analytical skills in relation to the reporting required.

10.  Development of user-friendly resources, including user guides and training for staff who work within the Admin Hub.

11.  Develop processes to support the admin Hub and make recommendations on enhancements. Ensure new processes are embedded across projects and Schools.

12.  Assist Project Coordinators and be responsible for processes within the admin hub in relation to all school research support activity.

13.  Responsible for purchasing processes to raise travel and other resource requisitions and purchase orders on the University finance system (Agresso).

14.  Manage appropriate expense processes, including foreign payment claims and maintain records and reporting to ensure effective financial management of the School Research Budgets.

15.  To assist in public relations, communications, room and catering bookings and marketing tasks related to School research events and seminars including the set-up of project website and social media accounts.

16.  Any other relevant administrative duties as deemed required by the Research Operations Manager.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential

A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar or number of different roles. Or: Scottish Credit and Qualification Framework level 9, (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent (including professional accreditation with relevant formal training), and experience of personal development in a similar or related role(s)

A2 Practice-based knowledge of establishing and delivering a comprehensive range of administrative services within a project or team environment

A3 Knowledge of governance and business processes in a large complex organisation

A4 Knowledge of ethics administrative processes within Higher Education

A5 Knowledge of process improvement and change management

A6 Knowledge of people/HR management policies and practices

Desirable

B1 Knowledge and understanding of research funding

Skills

Essential

C1 Proven track record of successful project management and process improvement delivery, showing excellent planning, organisational and negotiation skills

C2 Self-motivated with excellent administration, planning and organisational skills

C3 Well developed and demonstrable team management and leadership skills

C4 Excellent written and verbal communication skills

C5 Ability to work independently with minimum supervision, and as part of a team

C6 Ability to use initiative and judgement to resolve issues and make informed decisions effectively

C7 Attention to detail and the ability to anticipate and resolve administrative and logistical problems and remain resilient and able to maintain momentum in the face of challenges

C8 Excellent IT and data analysis skills and a high level of numeracy, including experience of budgeting and understanding financial planning and the ability to extract and present management information for varied and complex issues

Desirable

D1 Ability to engage with, and network effectively with relevant actors at varying levels of seniority across all sectors

Experience

Essential

E1 Experience in a relevant role (with qualifications or evidence of progression) and development gained from relevant work experience

E2 Demonstrable experience of working in a highly administrative and governance driven environment

E3 Experience of leading and managing an effective team with multiple and conflicting deliverables

E4 Experience of creating, adapting and modifying processes to fit a project/operational context and implementing change

E5 Management and monitoring of financial budgets

Desirable

F1 Previous experience of a Higher Education and supporting/advising academic staff

F2 Experience of working in the public or Third sector

Terms and Conditions

Salary will be Grade 7, £40,497 - £45,413 per annum.

This post is full time (35 hours per week) and open ended (permanent).

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing date: 23:45 on 14 July 2025