Please note, this vacancy is open to current University of Glasgow employees only 

Job Purpose

This role supports the University in developing a student centred and wellbeing focussed learning environment, ensuring a holistic approach to the provision of student support, and developing staff confidence in addressing the diverse needs of the student population.

The post holder will work with the leadership team in the Student Wellbeing Directorate to develop a strategic approach to training delivery, assessing the skills and knowledge within the staff community in relation to student wellbeing.  The Training & Development Officer will implement a rolling programme of training and development sessions, to ensure staff confidence and consistency in responding to students with a wide range of difficulties, concerns and general wellbeing issues. This includes issues relating to health, personal relationships, accommodation, finance, disability provision and emotional wellbeing, including escalating appropriately to manage risk and distress.

The Training & Development Officer will be confident in delivering training to diverse groups using a range of methods e.g. online, face-to-face or blended learning, and will have specialist knowledge of issues relating to student mental health, accessibility and inclusion in a higher education setting. The post holder is expected to work closely with colleagues across the University to ensure effective partnership and to tailor delivery to meet local needs.

Main Duties and Responsibilities

1. identify training and development needs through consultation and analysis to underpin a ‘whole university’ approach to supporting student wellbeing and inclusion.

2. Design, expand and manage training and development programmes based on the needs of the organisation using face to face, digital and blended learning options.

3. Produce supporting training materials for in-house courses working in partnership with colleagues in the Wellbeing & Inclusion teams.

4. Plan and evaluate the rolling training programme, working within budget constraints, reviewing ongoing effectiveness and reporting on user engagement and satisfaction.

5. Ensure continuous improvement, amend and revise programmes as necessary to adapt to changes occurring in the university and HE sector.

6. Maintain an up to date understanding of the legislative and regulatory landscape within HE, specifically in relation to student wellbeing, accessibility and inclusion and ensure this underpins all training content and delivery.

7.  To pursue continuous professional development to maintain knowledge base, self-awareness, and enhanced skills.

8. To collaborate with the wider multi-disciplinary team and associated colleagues, to share knowledge which informs ongoing service development and delivery

9. To undertake any other duties and responsibilities commensurate with the grade of the post, recognising that these would not change the character of the post or level of responsibility.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Scottish Credit and Qualification Framework Level 7 [Advanced Higher / Scottish Vocational Qualification Level 3, Higher National Certificate] or equivalent and experience of personal development in a similar or related role(s).

A2 Demonstrable knowledge and understanding of designing, developing, and delivering training programmes (face-to-face, virtual, or e-learning) to support continuous professional development.

A3 Knowledge and understanding of the University/Higher Education landscape and the wellbeing and inclusion issues impacting university students.

A4 Understanding of the legal and ethical frameworks in which student support sits e.g. Data Protection Act, BACP Guidance, Freedom of Information Act and Equality Act (2010).

A5 Qualification or equivalent experience in the field of mental health or inclusive practice.

Desirable:

B1 Qualification in Learning & Development, e.g. the Associate Diploma in Organisational Learning and Development.

Skills

Essential:

C1 Proven instructional design and content creation skills.

C2 Excellent verbal and written communication and presentation skills, active listening, empathy, and the ability to tailor communication to different audiences (professional and academic).

C3 Project management skills, effective time management and the ability to plan and organise training schedules

C4 Analytical skills to evaluate feedback and data, and the ability to measure training effectiveness.

C5 Developed self-awareness and reflective skills, ability to work calmly under pressure and

demonstrate emotional resilience and stamina

C6 Proficient in the use of Microsoft Outlook, e-learning platforms and relevant software packages.

Experience

Essential:

E1 Experience of collaborative working in a similar role, ideally in a higher education setting

E2 Practical experience of conducting Training Needs Assessments to identify skill gaps and determine appropriate learning interventions.

E3 Experience of delivering training relating to disability, mental health or inclusive practice

E4 Experience of working within a busy, pressurised environment

E5 Experience of presenting and facilitating in diverse group settings.

Terms and Conditions

Salary will be Grade 6, £33,951 - £37,694 per annum.

This post is full time and fixed term, 12 months from start date.

Closing date: 23:45 11th March 2026

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.