Job Purpose

To provide high-quality administrative support to enable the efficient and effective management, delivery and development of the School of Mathematics and Statistics portfolio of Undergraduate and Postgraduate courses.

Main Duties and Responsibilities

1.  Provide general administrative support for the School's Undergraduate / postgraduate courses.

2.  Responsible for the provision of comprehensive, end-to-end administrative support for a portfolio of undergraduate and postgraduate taught courses.

3.  Administration of examinations including preparation of exam papers ensuring the moderation process is followed. Upload of exam papers to relevant portal(s). Design and processing of exam scripts. Servicing of exams whether in exam venues or online. Clerk to the Board of Examiners. Liaise with the external examiner and prepare all information required by him/her for pre-exam board scrutiny. Publication of results.

4.  Responsibility for student mobility assisting with coordination for study abroad and exchanges by working closely with the Chief and Senior Advisors. Advise students on course matching and monitor progress of the inter-institutional Learning Agreements as applicable.

5.  Administration of attendance monitoring of Tier 4 students, with responsibility for ensuring effective communication with Registry on up-to-date UK Visa & Immigration (UKVI) policy and developments.

6.  Proactively maintain and update course documentation and specifications, in consultation with academic staff.

7.  Support registration and enrolment of undergraduate and postgraduate students, updating MyCampus as required and ensure all students are fully registered, and providing advice and links to pastoral support.

8.  Responsible for the timely collection of student work samples for use by the appointed External Examiners and Accreditation bodies (where relevant).

9.  Point of contact for student and staff enquiries, working independently to resolve in a timely and efficient manner.

10. Attend and clerk internal School meetings, including Staff Student Liaison Committees and Subject Committees.

11. Undertake any other reasonable duties that the Line Manager or the Head of School Administration may request.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Scottish Credit and Qualification Framework level 7 (Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role

A2 Knowledge of administrative and procedures within a governance or legislative framework

Desirable:

B1 Understanding of university systems and structures, in particular learning and teaching

B2 Knowledge of Glasgow University's key business systems supporting learning and teaching, in particular MyCampus and Moodle

Skills

Essential:

C1 Able to ensure adherence to policies, procedures and administrative frameworks

C2 Able to ensure effective and efficient processing of tasks and activities relating to people and data and to ensure they comply with policies, procedures and administrative systems

C3 Able to ensure tasks and activities are managed, organised and delivered to agreed timescales and deadlines

C4 Excellent written and verbal communication skills

C5 Tact, diplomacy and discretion

C6 Able to work proactively, multi-task and to use initiative to solve problems in order to deliver an excellent service

C7 Able to work as a team player, as well as independently and unsupervised where required

C8 Excellent attention to detail

C9 Excellent IT skills, covering the Microsoft Office suite (Access / Excel / Outlook / PowerPoint / Word)

Experience

Essential:

E1 Experience of delivering administrative support services within a compliance and governance framework

E2 Experience of delivering high quality administrative support services to a variety of stakeholders with differing requirements and expectations

E3 Experience of ensuring that delivery of administrative support complies with organisational policies, procedures and timescales

E4 Experience of working in a multi-tasking environment while meeting deadlines and stakeholder needs

E5 Experience of working in and contributing to the effectiveness of the wider team while also meeting own goals and objectives

E6 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills through personal development and progression in a similar related role(s)

E7 Experience of working with and handling large volumes of administrative data, records and information

Desirable:

F1 Experience of working within the Higher Education sector supporting learning and teaching activities

Terms and Conditions

Salary will be Grade 5, £27,319 - £31,236 per annum.

This post is full time (35 hours per week).  This post is to cover maternity leave for up to 12 months or until the substantive postholder returns.

Please Note: If you are a current employee of the University of Glasgow, please be advised that the University would consider an internal secondment opportunity for this post. University of Glasgow applicants should seek clearance for release for internal secondment from their line manager before making a formal application.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing Date: 11 November 2025