Please note that this vacancy is only open to current University of Glasgow employees.

Job Purpose

The College of Social Sciences Student Experience Team (SET) supports the entire student journey, delivering a broad range of provision to enhance students’ academic, personal, and professional development. The SET Transitions & Tutor Coordinator is central to the delivery of this support, managing two core functions: the management of our student tutor team who deliver online and face-to-face support to students; and support for students transitioning into and through university.

In terms of transitions, the postholder will coordinate core transitions and retention activity, including the On Track early intervention programme and the Pathfinder extended transitions programme. They will contribute to strategic curriculum reform and progression initiatives, while enhancing delivery capacity through direct student-facing provision. The successful candidate will have a strong professional interest in supporting the success of others and will have experience of coaching, mentoring, or supporting learning in an educational or professional development environment. The postholder will also be responsible for the recruitment, training and management of our SET student tutor team. These tutors support the delivery of our online and face-to-face student provision, enabling scalable embedded support in academic literacies, employability, and transitions. The postholder will have experience of managing and developing teams.

Success in this role will require effective and efficient collaboration across organisational and professional boundaries working with academics, professional services staff, and students in partnership, and we are seeking a candidate with a proven track record of developing and maintaining effective working relationships across complex organisations. The role holder will report directly to the SET Transitions Lead and indirectly to the SET Student Learning and SET Skills and Employability Leads. They will also work collaboratively on a range of projects with the rest of the Student Experience Team.

Main Duties and Responsibilities

1.  Recruit and train the SET Tutor Team to ensure effective delivery of embedded student-facing provision across academic literacies, employability, and transitions.

2.  Manage the ongoing professional development and support of our SET Tutor Team to ensure consistent delivery across all CSET student-facing provision.

3.  Coordinate and develop the On Track early intervention programme.

4.  Support the development and expansion of the Pathfinder extended transitions programme, ensuring alignment with curriculum enhancement and reforms to Advising and student progression.

5.  Deliver direct student-facing support, particularly within the Transitions strand, to enhance capacity and meet strategic targets.

6.  Collaborate with CSET colleagues to evaluate and expand provision, addressing barriers to participation and increasing engagement of underrepresented groups.

7.  Utilise data insights, student analytics, and sector best practice to inform the development of new transitions and tutor-led activity.

8.  Engage in continuing professional development activities and keep up to date with enhancements to student experience.

9.  Maintain effective relationships across Schools and services to promote good practice, foster inclusion, and avoid duplication of activity.

10.  Contribute to cross-team projects and wider Student Experience Team initiatives as required.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 SCQF Level 9, Degree, VQ level 4 or equivalent or postgraduate/professional qualification with relevant formal training OR the ability to demonstrate the competencies required to undertake the duties associated with this role through experience in a similar position.

A2 An understanding of contemporary issues in UK higher education, particularly relating to student transitions, retention and academic literacies.

A3 A working knowledge of coaching and/or mentoring approaches and their application in supporting student development.

A4 Evidence of personal commitment to continuous professional development.

Desirable:

B1 Understanding of issues relating to widening access, internationalisation, and barriers to participation and success.

B2 Knowledge of Virtual Learning Environments (VLEs), including Moodle, and other online learning platforms.

B3 Understanding of the role of technology in supporting student learning.

B4 Knowledge of employability and skills development in higher education.

B5 A postgraduate teaching qualification and/or experience of teaching or supporting learning in Higher Education.

Skills

Essential:

C1 Excellent oral and written communication skills, including presentation and group facilitation, and the ability to communicate effectively with different audiences.

C2 Ability to produce creative learning materials.

C3 Ability to deal professionally, sensitively and tactfully with students in one-to-one and group settings.

C4 Proven analytical and problem-solving skills with attention to detail.

C5 Ability to plan and complete work with minimal supervision and to agreed deadlines.

C6 Ability to build and maintain effective working relationships with academic and professional services colleagues.

Desirable:

D1 Course design and delivery skills.

D2 Project management skills.

Experience

Essential:

E1 Experience as a mentor or coach working to support the learning and/or skills development of individuals from a diverse range of backgrounds.

E2 Experience of organising and running events such as workshops, seminars and/or information sessions with Q&As.

E3 Experience of managing and developing a team.

E4 Experience of utilising data insights from multiple data sources to inform decision-making.

E5 Experience of teaching e.g. delivering workshops, seminars, conducting one-to-one and small group discussions with students.

Desirable:

F1 Experience of working in a similar role in a higher education setting.

Terms and Conditions

Salary will be Grade 6, £33,951 - £37,694 per annum.

This post is full time (35 hours per week) and open ended (permanent).

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing Date:  5 November 2025