Please note this vacancy is open to current University of Glasgow employees only.

Job Purpose 

The post holder will work as part of the Campus Security Team (CST) and manage a team of Security Officers to support the Security Operations Managers and the Head of Security to deliver the principles of the Security Strategy.

The post holder will manage “critical incidents” as first responder, including out with the University’s normal opening hours when they will use their initiative and judgement to manage the course of action during the first critical hour of the incident (golden hour).

They will also support other areas of the University in emergencies or other nominated events.

Main Duties and Responsibilities

Customer Service

Manage a “control room” environment providing practical support to and respond to fire alarms, building alarms, safe zone activations and emergency situations also providing first aid, evacuation chair and evacuation lift support.

Respond to assistance notifications from staff, students and visitors with disabilities where assistance may be needed with building evacuations.  Ensure the proactive and reactive use of CCTV adhering to “best practice” and the correct “codes of practice”.

Prepare regular security incident management reports and briefings for “hand over” and recommendations for action, where appropriate.

Deliver friendly, professional, customer centric, proactive security support to all users to enhance the student experience and reduce crime, opportunities for crime, and fear of crime across the University campuses so students and staff can study, work and live safely.  Be visible, maintaining a high profile with customers and staff and personally taking action to resolve security issues and deliver an excellent support service to enhance the student experience.

Promote a positive image of the University at all times by personally living the values, maintaining a professional appearance and manner, wearing protective clothing/workwear as issued at all times.

Ensuring all security team members deliver a full range of delegated support activities, including directional information about the location of campus buildings, providing access to services for campus users, contractors and visitors and, as and when required, providing reception and ceremonial and events security support services and relevant visitor information in person, by telephone or email.

Signpost and advise students, staff or visitors to the correct support services both internally and externally.  This may involve interacting with students in periods of distress/crisis and supporting our international student population.

People and Operational Management

Manage the delivery of security services ensuring consistent high-quality provision, 24/7, 365 days a year.

Manage, direct and support security team members carrying out daily intelligence led patrols, responding to Safe Zone activations, car parking management, etc throughout the university estate.  Monitor and support staff to ensure duties are completed satisfactory.

Manage the team during “critical incidents”, events and VIP visits, ensuring the escalation process is adhered to.

Manage “safeguarding” issues, timeously, efficiently and professionally by providing first responder support to students and staff then escalating to Student and Academic services to provide a 24/7, 365 Crisis Support service or appropriate senior manager.  Ensuring that the staff are trained appropriately on Mental Health First Aid and Suicide Prevention to deliver the standard of service expected.

Support Operations Managers when planning and organising events within the university, through preparation and implementation of operational work plans for staff.  Ensure the minimum staffing levels are in place to support the operational requirements of the department.  Manage the teams’ annual leave and training requests.

Support the migration and integration of all security systems and devices used for UofG Safe Zone, car parking management and any other system that is required.

Support the management team to deliver the BS7499 and ISO 9001 standards of Manned Guarding and aim to achieve the appropriate accreditation for a Security Control Room.

Proactively contribute to the continuous development of the service by using skills in an innovative manner and enhancing the service provision by regularly reviewing operational processes, procedures and protocols to ensure they are fit for purpose in the light of legislative or other changes.  Effectively manage, support, motivate and develop staff to maximise the contribution they make.

Participate in recruitment, selection, interviewing and induction of new team members.  Manage and support disciplinary, grievance, attendance and performance cases within the teams to ensure appropriate standards are met at all times by team members and to undertake Performance & Development Review, in accordance with the University’s policies and procedures to develop a culture of continuous development and improvement.

Resolve employee issues in conjunction with HR using University Policies and Procedures, providing support and direction to Security Officers where required.  To actively build relationships with local TU representative in an open, honest and transparent way.

Provide regular information, updates and reports to the Head of Security and Operations Managers as required.  This will include the analysis of data from reports to identify trends and direct operational service priorities.

Compliance & Risk Management

Ensure all safety conversations, Toolbox Talks and training is completed by your team to support the Directorate Compliance Team.

Work in collaboration with other areas of the university to assist in testing of emergency life equipment, implementing a training program to cascade to your team.

Ensuring all staff working within your team adopt a Don’t Walk By approach to health and safety.

Knowledge, Qualifications, Skills and Experience

Knowledge /Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role OR Scottish Credit and Qualification Framework level 7 (Higher / Scottish Vocational Qualification level 3, Higher National Certificate) OR equivalent, and experience of personal development in a similar role.

A2 Understand, appreciate and respond to operational and service requirements.

A3 Full clean driving licence to manage incidents and respond quickly to emergency situations across a geographically dispersed University campus.

A4 Knowledge and understanding of working successfully in a multicultural environment interacting with International students, staff and visitors from different cultures, backgrounds, races and faiths.

A5 Good understanding of H&S policy and procedures.

Desirable:

B1 Security Institute Certificate in Security Management BTEC Level 3

B2 A good understanding of using HR/Payroll Systems

B3 Appreciation of key contacts and key roles/ departments within University structure.

B4 Member of Security Institute or interested in joining.

B5 Knowledge and understanding of Manual Handling Regulations, CoSHH, Fire Regulations and Health & Safety awareness.

Skills

Essential:

C1 Proven supervisory & team leadership skills.

C2 Proven interpersonal and communication skills including report writing.

C3 Proven initiative and judgement to resolve problems independently and/or through a support team.

C4 Proven planning, organising and prioritising skills.

C5 Proven customer service skills.

C6 Flexible approach to work demands with an ability to act accordingly to improve service as well as operational delivery.

C7 Ability to identify incidents developing and calmly direct staff to deal proactively with potential acts in order to reduce risk to staff, students, and property.

C8 Ability to work independently and as part of a team.

C9 Effective IT skills using MS Outlook, Word, Excel, PowerPoint and web sites.

C10 Ability to deliver First Aid and undergo appropriate training.

Experience

Essential:

E1 Demonstrable experience of personal development in a similar security or front-line operational management role, or ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role with qualifications above.

E2 Proven Supervisory experience supervising a group/team of staff delivering front line services.

E3 Experience of motivating staff and managing attendance and performance.

E4 Customer service experience.

Desirable:

F1 Event management experience.

Terms and Conditions 

Salary will be Grade 5, £26,338 - £30,805 per annum.

This post is full time (35 hours p/w) and open-ended.

Closing date: 30 June 2025