Please note that this position is only open to elected student representatives from the 24/25 academic year.

Job Purpose

The Project Officer (Staff-Student Partnerships Enhancement) role will support the co-ordination and delivery of Enhancement and Quality Assurance activity within the staff-student partnerships agenda, including our governance, learning and teaching activity, and student voice work. The postholder will work closely with students, staff, institutional teams, and external bodies (e.g., sparqs, QAA, SFC) to strengthen co-creation, partnership, and collaborative approaches that embed the student voice/students as partners in quality enhancement, service design, academic development and the student experience, and wider university initiatives. This work is central to fostering a culture of shared ownership and inclusive engagement, ensuring that student experiences directly inform and shape continuous improvement efforts across the university.

Main Duties and Responsibilities

1. Deliver effective project support across Student & Academic Services teams, as well as in partnership with Schools and Colleges, around areas of staff-student partnership within our course- and service-evaluation, our quality processes, our enhancement activity, and our student voice frameworks.

2. Provide insight grounded in student perspective, lived experienceand sector experience to inform learning and teaching activity, quality enhancement/assurance activity, and our quality code(s) draw on best practice within staff-student partnership, ensuring student voices are embedded throughout, including providing tailored training and development to enhance staff understanding of students’ expectations, challenges, and concerns.

3. Support the implementation of projects as part of cross-functional teams, helping to achieve intended outcomes and benefits. This includes offering constructive challenge during all stages of the project lifecycle and contributing to evaluation and reporting.

4. Ensure compliance with university-wide policies and procedures, particularly in relation to data protection, confidentiality, and the secure handling of personal information. Additionally, adhere to standard operating procedures and team-specific practices across Student & Academic Services.

5. Undertake a broad range of project-related tasks as directed by the Line Manager or Project Lead. These may include facilitating focus groups, conducting internal and external research, supporting front-line service delivery, preparing reports, organising events, and presenting findings to stakeholders across university services, colleges, and schools.

6. Contribute to a culture of continuous improvement by identifying opportunities for service innovation, suggesting enhancements, and supporting the implementation of new processes that improve service quality and student outcomes.

7. Engage in relevant professional development activities, keeping up to date with best practices and acquiring skills to support effective service delivery and project contribution.

Knowledge, Qualifications, Skills & Experience Knowledge/Qualifications

Essential:

A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.

A2 Strong IT knowledge, including Microsoft Office, especially Word, Excel, Teams and PowerPoint.

A3 Knowledge of the lived student experience and how it varies across level of study and student cohort.

Desirable:

B1 Knowledge of University systems, e.g. PIP, CMIS, MyCampus, Moodle, T4.

B2 Knowledge and understanding of Higher Education structures, policy, practices and procedures.

Skills Essential:

C1 Ability to understand and apply policies, regulations, guidelines and standard operating procedures relevant to the role.

C2 Strong organisational and time management skills; ability to work under pressure and meet tight deadlines.

C3 Accuracy and attention to detail.

C4 Ability to respond and adapt to changing priorities.

C5 Strong interpersonal skills, with the ability to work with a wide range of people.

C6 Ability to work collaboratively to achieve team goals.

C7 Strong communication skills, both verbal and written.

C8 Confidence to identify when issues need to be escalated to appropriate levels.

C9 Discretion and the ability to maintain confidentiality.

Desirable:

D1 Ability to support formal meetings, including preparation of papers, meeting organisation, note taking and communication of actions.

D2 Ability to support and contribute to project management.

Experience Essential:

E1 Elected lead officer (President, Vice President, Secretary) experience in one of the four Glasgow student organisations with evidence of responsibility and delivery gained in a busy student focussed environment. E2 Experience of advocating student interest and partnership working with staff to design, deliver, implement service and experience improvement, comprising use of data and feedback to inform change.

Desirable:

F1 Experience of working in university professional services.

F2 Experience of project development and delivery.

Terms and Conditions

Salary will be Grade 5, £27,319 - £31,236 per annum.

This post is full time and fixed term for up to 12 months from start date

Closing date: 23:45 26th August 2025

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.