Please note that this vacancy is only open to current University of Glasgow employees.

Job Purpose

As a member of the School Professional Services Leadership team, lead a team of Undergraduate and Postgraduate Learning & Teaching administrators to deliver a comprehensive administrative service in relation to learning and teaching activities in the School of Critical Studies. Work in collaboration with Academic and Professional Services staff to identify opportunities for continuous improvement to enhance the learning experience of students.

Main Duties and Responsibilities

1.  Lead the provision of learning and teaching administration for the School to ensure efficient running of the UG and PGT programmes. This includes a 'one stop shop' for staff and students, timetabling and allocation of staff, advising, assessment, progression, student records, documentation in support of teaching, and regulatory requirements.

2.  Develop policies and practices to improve effectiveness and efficiency, taking account of all stakeholder requirements and available resources.

3.  Lead and develop a high performing team of learning and teaching administrators to provide an enhanced support service experience for staff and students.

4.  Responsible for the administration of quality assurance processes relating to undergraduate and postgraduate taught programmes, including programme reviews, accreditations, and other quality assurance exercises. Advising the Examinations Officer and other course organisers to ensure the University regulations and Code of Practice are followed.

5.  Contribute to the planning processes, including strategic planning with particular reference to the administration of learning and teaching, student support services and the local implementation of University policies.

6.  Responsible for the management of student data in MyCampus, including responsibility for building and maintaining plans and course information as well as resolving high level problems. Manage programme and course approvals in PIP and ensure GDPR compliant practices across the breadth of activity. Managerial responsibility of teaching timetables and room bookings via CMIS ensuring School timetabling is performed both efficiently and strategically.

7.  Make a leading contribution to the meetings and business of the Learning & Teaching Committee and contribute to the planning and resource management processes. Participate in College Learning and Teaching related meetings as appropriate.

8.  Represent the School effectively at meetings/workshops/training events/conferences to keep up to date with developments, to gain and share information, including best practice, expertise and working practices in the higher education context, and contribute to College and University-wide initiatives.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essentail:

A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4) or equivalent and experience of personal development in a similar or related role. OR ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and management skills in a similar role.

A2 Extensive knowledge of managing and developing administrative systems (e.g., MyCampus, PIP).

Skills

Essential:

C1 Excellent organisational leadership and management skills.

C2 Excellent customer service and stakeholder management skills.

C3 The ability to empower and motivate others to deliver a high-performance culture.

C4 Highly effective interpersonal skills, including negotiation, influencing and diplomacy.

C5 Proven track record of leading a team through change.

C6 The ability to develop operational plans to deliver strategic initiatives.

C7 Excellent oral and written communication skills and the ability to adapt communication style to suit the audience.

C8 Ability to work independently, setting own priorities and targets whilst managing team priorities.

C9 A creative and proactive approach to preventing and solving problems.

C10 Excellent IT skills including the Microsoft Office suite.

Experience

Essential:      

E1 Experience of implementing and interpreting regulations and providing advice and guidance to stakeholders.

Terms and Conditions

Salary will be Grade 7, £41,064 - £46,049 per annum.

This post is full time (35 hours per week) and open ended (permanent).

The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK.  If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.

Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: https://www.gov.uk/skilled-worker-visa.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing Date:  25 September 2025