Job Purpose

Provide comprehensive financial administrative support across the finance operational services to University colleagues, students, sponsors and customer. Responsible for the collection of monies from students, sponsors and customers, through consistently monitoring of debtor balances, ensuring continuous reduction in debt.

Main Duties and Responsibilities

1.      Collect monies owed by students, sponsors and customers through telephone calls, email and in person meetings, as required and in line with policies and processes, delivering within team KPI’s.

2.      Process financial transactions accurately ensuring adherence to financial requirements and controls and delivering within team KPIs and SLAs.

3.      Analyse overdue debt through investigation, allocation of debt reason codes and maintenance of appropriate commentary to support effective reporting and escalation.

4.      Identify and monitor any disputed debtors through effective liaison with both internal and external customers, resolving in a timely manner and within team KPIs.

5.      Work collaboratively across all Finance Operations teams to aide delivery of service excellence to all customers, both internal and external.

6.      Support the delivery of a strong financial control environment across the team, including adherence to financial guidelines, policies and procedures.

7.      Provide clear advice and guidance to others in accordance with standard financial processes and financial guidelines.

8.      Monitor, allocate and resolve general day-to-day enquires in a timely manner to ensure delivery of Service Excellence and in line with SLAs, escalating as appropriate.

9.      Maintain and ensure integrity of data aligned to University, College, School and Financial systems and regulations.

10.   Assist with the testing and implementation of systems and procedures to ensure the continuous improvement of the process and service delivery.

11.   Contribute and support continuous improvement, as appropriate

12.   Undertake any other reasonable duties as required by line manager or Finance Operations Leadership

13.   Engage in reasonable professional development activities as appropriate.

14.   Contribute to a culture of service excellence and control to delivery against key performance indicators, service level agreements and finance strategies.

Knowledge/Qualifications, Skills, Experience

Knowledge/Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. OR Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6, Scottish Vocational Qualification level 2 or 3) or equivalent, and experience of personal development in a similar role.

A2 Knowledge and awareness of financial sanctions, anti-money laundering guidelines, fraud prevention measures, for example know your payer / supplier / customer checks.

A3 Knowledge of GDPR and information privacy regulations.

Skill

Essential:

C1 Good interpersonal and communication skills, both written and verbal.

C2 Initiative and judgement to resolve routine problems independently.

C3 Good analytical and problem-solving skills.

C4 Excellent attention to detail and ability to work with high degree of numerical and data accuracy.

C5 Good IT skills, including Microsoft packages and relevant financial systems.

C6 Ability to work effectively both independently and as part of a team.

C7 Effective planning, organising and prioritising skills with ability to adapt to changing priorities or requirements in a timely manner.

C8 Strong customer service skills.

Experience

Essential:

E1 Experience of maintaining financial and non-financial data.

E2 Experience working within a financial environment.

Terms and Conditions

Salary will be on Grade 4, £23,881 – £26,338 per annum.

This post is full time (35 hours p/w) and open-ended. The successful applicant will be subject to a Level 2 Disclosure check by Disclosure Scotland an executive agency of the Scottish Government.

Closing date: 10 July 2025