Job Purpose

Manage, coach and develop the MyCampus Receivables Team to deliver an efficient and professional Financial Operations service.

Main Duties and Responsibilities

1.      Responsible for service delivery of the MyCampus Receivables team, ensuring that all resources are correctly and efficiently utilised to deliver against KPIs and SLAs. Responsible for forward planning and taking corrective action where appropriate and ensuring a strong financial internal control environment is maintained.

2.      Effectively utilise the management information relating to the MyCampus Receivables activities, ensuring that systems and processes are in place to enable the team to react and deliver as required.

3.      Deliver a strong financial control environment across the team, including adherence to financial guidelines, policies, procedures and delivery against month end and year end timetables and audit requirements.

4.      Contribute to the development and ongoing review of team KPIs and SLAs, as appropriate.

5.      Contribute to the development of payment strategies and related controls.

6.      Develop and build the team capability to deliver service excellence and effective control through the development of skills and expertise through the delivery of training, identifying key man dependencies, effective capacity planning, and ensuring all key standard operation procedures are up to date and reviewed annually.

7.      Responsible for the line management of the team ensuring that processes are operating with defined targets to provide analysis, evaluation and reporting on the transactional activities to enhance delivery and service performance.

8.      Conduct regular one to one and team meetings to support the development of a high performing team, to communicate and engage on new initiatives and provide opportunity for contribution from team members.

9.      Provide specialist advice and guidance on compliance with financial policies and strategies.

10.   Build relationships and maintain an effective network of communication with relevant colleagues and key stakeholders both within Finance Operations and across the university recommending alternative courses of action or process improvements as appropriate.

11.   Identify opportunities to develop, streamline and improve processes and practices to enhance service delivery and ensuring appropriate financial control is in place.

12.   Contribute to year-end processing and longer-term strategic planning of key tasks and transactions.

13.   Monitor, manage and ensure timely resolution of all enquiries are resolved within set service level agreements.

14.   Undertake any other reasonable duties as required by Finance Operations Leadership.

15.   Engage in reasonable professional development activities as appropriate.

16.   Contribute and support a culture of service excellence and delivery against key performance indicators, service level agreements and finance strategies.

17.   Maintain technical knowledge through educational workshops, conferences, keeping up to date with current developments, governance and compliance requirements and contribution to policies and procedures, considering any legislation.

Knowledge/Qualifications, Skills, Experience

Knowledge/Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent, and experience of personal development in a similar role.

A2 Detailed knowledge of financial processes and procedures, with an understanding of both upstream & downstream dependencies and impact.

Desirable:

B1 Detailed knowledge and awareness of financial sanctions, anti-money laundering guidelines, fraud prevention measures, for example know your payer / supplier / customer checks.

B2 Knowledge of GDPR and information privacy regulations.

Skills

Essential:

C1 Excellent oral and written communication skills with the ability to challenge were appropriate.

C2 Excellent IT skills, including Excel, Word, and networked systems.

C3 Ability to motivate a team, delegate effectively and plan/prioritise the team’s work.

C4 Highly numerate with an ability to understand, communicate and present financial information clearly and accurately to a wide range of stakeholders.

C5 Ability to anticipate, analyse and address problems independently applying sound judgement.

C6 Ability to assume a high-level, of ownership on all aspects of the role.

C7 Ability to work proactively and flexibility, adapting to changing prioritises and requirements.

C8 Excellent analytical skills, with an ability to extract and manipulate complex financial data.

Experience

Essential:

E1 Experience in managing and developing a team with various experience and skill set.

E2 Experience in reconciling bank and balance sheet accounts, with an ability to interrogate systems, understand accounting flows and resolve any reconciling balances in order to validate the accuracy of the books and records.

Terms and Conditions

Salary will be Grade 6, £33,232 - £36,924 per annum.

This post is full time (35 hour p/w) and open ended. Relocation assistance will be provided where appropriate.

Closing date: 17 February 2025