Please note that this vacancy is only open to current University of Glasgow employees.

Job Purpose

Informed by College and University strategies, and in partnership with other cognate roles within the function, this role will lead on the delivery, and where appropriate the development, of processes and practices to demonstrate compliance with and support of our institutional policies and responsibilities.

The College Student Services Function

The College of Arts & Humanities Student Services unit oversees two key areas of activity: the registration and enrolment and ongoing support of new pre-honours students as well as aspects of the Postgraduate student journey.  The Service also oversees and supports aspects of academic advising, overseeing compliance with university policy and regulations in the delivery of academic provision. The function also advises and supports academic schools on the management and enhancement of  learning, teaching and the student experience.

Main Duties and Responsibilities

1. Leading on the delivery of University and College strategic objectives for learning, teaching and the student experience (LTSE), ensuring compliance with key areas of university policy governing learning, teaching and the student experience.

2. Responding to changing institutional priorities and emerging themes, influenced by internal and external developments, and ensuring university policy is appropriately embedded and reviewed.

3. Reviewing and providing specialist professional advice to colleagues across the College  on regulatory matters ensuring the appropriate enforcement of regulations.

4. Making a leading contribution to formal College committees and other forums relevant to learning, teaching and student experience and contributing to planning and processes as appropriate.

5. Representing the College on University-led projects and ensuring developments are communicated in order to influence working practices across the College and more widely.

6. Ensuring the application of appropriate technology and compliance with university policies for managing personal and confidential data.

7. Managing the College response standard quality monitoring exercises including, but not limited to, Periodic Subject Review responses, Academic Quality and Enhancement Review.

8. Line Managing staff and staff performance as appropriate reflecting the principles of service excellence.

9. Collaborating with relevant University Services to ensure key risks are managed including, but not limited to, compliance with student visa and immigration policy, obligations arising from the Equality Act 2010 and health and safety legislation and policy.

10. Undertaking any other duties reasonably assigned by the Line Manager.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar or number of different roles. Or: Scottish Credit and Qualification Framework level 9, (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent (including professional accreditation with relevant formal training), and experience of personal development in a similar or related role(s).

A2 Knowledge of regulatory frameworks in the sector and an understanding of their importance within university governance and compliance structures.

Skills

Essential:

C1 Proven organisational skills, including the ability to manage multiple projects simultaneously.

C2 Highly effective leadership and management skills and ability to work independently, setting own priorities and those within a team.

C3 Excellent interpersonal communication and influencing skills and the ability to co-operate with colleagues across organisational boundaries.

C4 Proven track record of leading change, applying strategic thinking and planning skills and implementing process improvement delivery across a complex organisation.

C5 Proven track record of successful project management.

C6 Ability to deliver under pressure, to meet tight deadlines and the ability to maintain momentum in the face of challenges and setbacks within a complex organisation structure.

C7 Well-developed data management and IT skills to enable continuous improvement.

Experience

Essential:

E1 Significant experience of demonstrating high levels of autonomy within a student-facing, or equivalent customer focused, environment within a complex matrix organisational structure.

E2 Significant experience of managing and developing colleagues and teams and of managing staff performance.

E3 Demonstrable prior experience of providing high quality advice, guidance and data analysis to others.

E4 Significant experience of initiating and working collaboratively to implement and manage change.

Desirable:

F1 Previous administrative experience within Further or Higher Education.

F2 Experience of using a student records or other customer enquiry management system.

Terms and Conditions

Salary will be Grade 7, £41,064 - £46,049 per annum.

This post is full time (35 hours per week) and open ended (permanent).

The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK.  If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.

Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: https://www.gov.uk/skilled-worker-visa.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing Date:  24 February 2026