Please note this vacancy is only open to current University of Glasgow employees.

Job Purpose

To assist a team of UK & International Recruitment Manager’s and Recruitment Officers in meeting institutional and College targets in relation to the University’s UK and International Student Recruitment strategies and agreed key performance indicators (KPI’s).

To provide a friendly and efficient service to students and visitors from around the world. To manage student enquiries for specific regions and implement conversion activities to increase the number of offers to registrations across all regions. To develop clear lines of communication with external stakeholders such as agents, schools and event organisers for a designated region. To carry out, on a limited basis, student recruitment activities in the UK and overseas.

NB: the post may be rotated on a periodic basis to give experience of different regional markets.

Main Duties & Responsibilities

1. To act as first point of contact for overseas agents, counsellors and students for specified regions. To respond swiftly and effectively to all enquiries, maintaining excellent customer-care skills at all times, ensuring any enquiries that cannot be resolved immediately are passed on to an appropriate person. To take ownership of the management of enquiries that have been referred due to their complex nature.

2. Working with other Recruitment Coordinators (RC’s), support the implementation and delivery of conversion activities across all regions making use of online webinars, web chats, social media etc amongst other activity and in line with conversion activity mapped out in annual Gantt Charts. Liaise where necessary with international students who are already engaged in the admissions process.

3. Ensure regional and freight budgets are up to date on a monthly basis reconciling commitments to expense, highlighting any potential semester overspend.

4. Liaise with overseas agents in the timely collation of commission invoices and verifying student registrations before authorising payment.

5. In collaboration with the colleges and the appropriate International Recruitment Manager, ensure reports for sponsors are collated and sent in a timely manner, and the processes needed are fit for purpose and make recommendations for improvements.

6. To support the delivery of on and off campus events, such as recruitment fairs, agent symposiums and high school counsellor events, through extensive logistical management. Specific duties include event and room bookings, liaising with external suppliers, hospitality bookings, transport arrangements, co-ordinating staff and student assistance and any other related items for events as appropriate.

7. Maintain and create relevant recruitment databases, manipulating data for presentation and reporting purposes to support informed decision making.

8. To keep recruitment presentation templates up to date, ensuring all information included is current and relevant.  To meet visitors to campus and give standard presentations to a range of audiences, including potential students and their parents, schools, colleges and visiting international groups/delegations as required.

9. To travel overseas and in the UK when required (usually not more than once per semester overseas) to represent the University at education fairs and other recruitment events providing information to prospective students, teachers and parents in a professional and friendly manner. To visit the offices of the University’s educational agents to brief staff on updates, interview prospective students and give presentations.

10. Update country specific recruitment web pages on a regular basis using T4.

11. Liaise with administrative and academic colleagues at all levels within the University and provide cover for other administrative team members during absence and assist in other sections of ER as departmental work patterns require.

Knowledge, Qualifications, Skills and Experience

Knowledge & Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role, or, Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
A2 Detailed knowledge of Microsoft packages including Word, Excel, PowerPoint and Outlook.

A3 Working knowledge of databases and web-based research.

Desirable:

B1 A second language.

B2 Clean Driving Licence.

Skills Essential:

C1 Excellent Communication and Interpersonal Skills.
C2 Excellent analytic and problem solving skills.

C3 The ability to multi-task and discretion at all times.

C4 A customer-focused approach to work.

C5 The ability to work as part of a team.

C6 Sensitivity to cultural differences.

C7 Excellent time management, administrative and organisational skills and able to meet tight deadlines.

C8 Self-motivation and flexibility.

C9 Excellent Presentation skills.

Experience

Essential:

E1 Experience with above qualifications or evidence of progression and development gained through relevant work experience.

E2 Experience in a customer-facing role.

E3 Experience of managing and processing data.

E4 Experience of giving presentations to a wide range of audiences.

E5 Experience of looking after budgets.

Skills

F1 Experience of working with international students and/or staff.

F2 Experience in an Educational recruitment/marketing office.

F3 Experience of international travel.

F4 Experience of public speaking.

Terms and Conditions

Salary will be Grade 5, £28,031 - £31,236 per annum.

This post is full time (35 hours p/w) and fixed term (SOSR), secondment cover, to 14 December 2026.

Please Note: The University would consider a secondment opportunity for this post. Applicants should seek clearance for release for secondment from their line manager before making a formal application.

Closing date: 15 February 2025

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.