Please note that this vacancy is only open to current employees within the College of Social Sciences, or current employees who are eligible under the  University’s Redeployment Policy

Job Purpose

In this role, you will lead, manage and ensure the effective and efficient operation of the Postgraduate Learning and Teaching administration team for the School of Social and Political Sciences.

The service is delivered by a team of 10-12 Professional Services staff, covering a large student cohort across the School Subject Areas and diverse range of programmes.

You will also be responsible for delivering continuous improvements to service delivery, including the development of consistent and standardised processes and practices in order to create a flexible and responsive workforce and service. You will contribute to a number of School, College and University projects as appropriate and directed by the SSPS Learning and Teaching Operations Manager.

As a key part of the SPS PS leadership team, you will be recognised as a subject matter expert for all postgraduate activity across the School. You will provide operational and policy related advice/support to School Directors and other key stakeholders as relevant

Main Duties and Responsibilities

1.  Lead the Learning & Teaching administrative team to ensure the effective delivery of course/programme support services and the efficient management and deployment of staff resources.

2.  Ensure that effective and efficient management arrangements are in place to achieve:

- delivery of high-quality student support
- delivery of a high-performing, effective, flexible and responsive administrative support service

- develop training and development activities that support high-quality service delivery and set P&DR objectives which will ensure excellent customer service and development of our people.

- Ensure effective provision and management of administration and information systems and arrangements, including:

- development and maintenance of appropriate information systems for all courses and programmes

- ensuring the accuracy and integrity of Student Records in accord with policies and procedures relating to GDPR
- provision of suitable support and examination arrangements for students with disabilities

- overseeing submission of data to support University timetabling of all teaching programmes
- maintenance and revision of web pages/handbooks

3.  Ensure that the Learning & Teaching team are trained, have the required knowledge and understanding, and have effective systems in place to provide up-to-date and accurate documentation, information, support, advice and guidance to students, including support for:

- Induction and enrolment/registration
- Lecture and tutorial support

- Assessment and examination processes
- Progression

- Maintenance of information and student systems provision

4.  Work in partnership with academic and other Professional Services colleagues within the School and College to standardise, modernise, streamline and improve processes.

5.  Where required, participate in the work of the School in a wide variety of activities and compliance/governance processes including:

- contributing to the planning processes for the administration of degree programmes
- managing and providing guidance on the administrative processes for the development of new courses/programmes

- clerking relevant School committees, if required e.g. Learning & Teaching Committees
- providing relevant statistical information

- liaising with College FOI/DPA contact to respond to requests for information and act as Complaints Officer for SPS postgraduate programmes

6.  Work with the Learning and Teaching Operations Manager to maintain, monitor and continuously improve internal Quality Assurance & Evaluation (QA & E) and other relevant procedures for all programmes:

- develop and maintain continuous improvement to ensure the effective management of quality assurance process
- ensure all QA & E documentation is up to date and in line with University directives and relevant external benchmarks/requirements

- lead on the management of the administrative process for Periodic Subject Review process
- providing specialist advice on all areas of the QA & E processes to academics

- manage communications with External Examiners and practitioners

7.  Provide information, support and professional advice to students on a range of issues across the student experience, referring to other internal and external services as required, and in a variety of formats.

8.  Working closely with the Learning and Teaching Operations Manager and other senior School colleagues, you will contribute to a number of ongoing School projects, including service improvements and rolling postgraduate portfolio review.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Degree, SCQF level 9 or equivalent, and/or equivalent experience in a management capacity
A2 Significant knowledge of people/HR management policies and frameworks

A3 Significant knowledge of performance management practices and processes
A4 Extensive knowledge of developing, implementing and improving administrative systems

Desirable:

B1 Knowledge of university/HE structures and operating frameworks
B2 Knowledge of QA practices and processes within university/HE environments

B3 Knowledge and understanding of university systems, such as MyCampus and Moodle

Skills

Essential:
C1 Excellent people leadership and management skills

C2 Excellent planning and organisational skills; able to multi-task, work under pressure and manage tight deadlines
C3 Excellent oral and written communication skills

C4 Highly developed and proven interpersonal skills with a wide range of stakeholders
C5 Ability to work proactively and independently, setting own priorities and targets, and using initiative to solve problems

C6 Tact, confidentiality, diplomacy and discretion

Desirable:

D1 Process improvement skills

D2 Change management skills

Experience

Essential:
E1 Significant experience of managing and developing staff

E2 Significant experience of working in an administrative and process driven environment
E3 Experience of delivering efficient and high-quality service to customers and colleagues

E4 Ability to demonstrate prior experience of providing high quality advice and guidance to others on governance, compliance and service delivery matters

Desirable:

F1 A good knowledge of policies, regulations, guidelines and standard operating procedures relevant to Higher Education
F2 Administrative experience within Higher Education

F3 Experience of changing processes and implementing improvements in systems and procedures.

Terms and Conditions

Salary will be Grade 7, £41,064 - £46,049 per annum.

This post is full time (35 hours per week) and open ended (permanent).

The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK.  If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.

Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: https://www.gov.uk/skilled-worker-visa.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing Date:  5 January 2026