Please note that this vacancy is only open to current employees within the College of Social Sciences, or current employees who are eligible under the  University’s Redeployment Policy

Job Purpose

The postholder will play a key role in supporting the delivery and enhancement of continuous improvement projects that impact day-to-day Learning and Teaching operations. They will also coordinate activities within the School that contribute to the University’s transformation programme. This includes reviewing and redefining operational processes, integrating them into streamlined workflows, and standardising approaches across the School to create efficient, scalable practices. The role will work closely with the Learning & Teaching Operations Manager and the College Continuous Improvement team to deliver collaborative, user-focused services in partnership with colleagues across the College and wider University community.

Main Duties and Responsibilities

1.  Collaborate with the Professional Services leadership team to design and implement simplified, clear, and standardised processes and guidance, taking delegated responsibility for a range of continuous improvement activities.

2.  Document and develop existing “as-is” processes within the School and, where relevant, as part of College and University transformation initiatives. This includes conducting systematic end-to-end reviews and maintaining version control and quality of information (e.g. SOP libraries, L&T SharePoint Hub etc).

3.  Support the L&T Operations Manager in embedding a culture of continuous improvement by working with stakeholders to define future operational requirements, identify opportunities, design process improvements, and communicate outcomes effectively.

4.  Act as an operational point of contact for the University’s Transformation Team and the College of Social Sciences Continuous Improvement Team, promoting a collaborative approach to strategic improvement initiatives.

5.  Design and facilitate continuous improvement activities, including user feedback sessions, surveys, and project gateway meetings, using appropriate tools to define success metrics and deliverables.

6.  Develop management information dashboards and reporting mechanisms to support the Head of School, School Executive, and strategic initiatives, enabling evidence-based decision-making.

7.  Liaise with subject matter experts to create resources that support functional teamwork and deliver an excellent customer experience. This includes diagnosing service issues and creating standardised operating procedures for use across disciplines.

8.  Use initiative and experience to identify opportunities for business improvements, efficient use of resources and synergies across processes and functions.

9.  Undertake other appropriate activities as required to meet customer needs.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential

A1  Ability to demonstrate the competencies required for this role through relevant experience, or:

A2  SCQF Level 8 (SVQ Level 4, HND) or equivalent, with evidence of personal development in a similar role.

Desirable

B1  Certification in Process Improvement or Project Management (e.g., Six Sigma, Lean, PRINCE2, APMP).

B2  Knowledge of University systems (Agresso, Oracle-based platforms).

B3  Familiarity with SharePoint and online content management tools.

B4  Understanding of higher education policies and procedures.

Skills

Essential

C1 Excellent organisational and planning skills.

C2 Strong analytical ability to assess data and apply evidence-based decision-making.

C3 Proficiency in presenting management information using appropriate tools (e.g. Microsoft Power BI or similar reporting formats).

C4 Ability to adapt working style across multiple stakeholders, working independently and collaboratively.

C5 Excellent team-building and networking skills within complex organisational structures.

C6 Ability to quickly embrace and learn new concepts and methodologies.

C7 Highly effective verbal and written communication skills, including the ability to influence and present information clearly.

C8 Ability to work with minimal supervision, using initiative and problem-solving skills.

C9 Strong IT skills, including Word, Excel, PowerPoint, Visio, and other relevant software.

C10 Ability to design and lead continuous improvement activities (e.g., focus groups, stakeholder analysis).

C11 Personal style aligned with University values.

Desirable

D1 Experience in management report writing and data analysis.

D2 Understanding of how operational activity impacts strategic goals.

Experience

Essential

E1 Business process mapping.

E2 Significant experience in multi-stakeholder project teams.

E3 Working in a complex organisation with competing demands.

E4 Building and maintaining high-level relationships.

E5 Proven track record of delivering continuous improvement initiatives and success.

Desirable

F1 Business process redesign and implementation.

F2 Change management.

F3 Producing accurate documentation and management information to support decision-making.

F4 Experience in higher education environments.

Terms and Conditions

Salary will be Grade 6, £33,951 - £37,694 per annum.

This post is full time (35 hours per week) and open ended (permanent).

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing Date:  5 January 2026