Please note this vacancy is only open to current UoG Commercial Ltd and University of Glasgow employees.

Job Purpose

As a Hospitality supervisor you will cover all elements of the operation, both front of house customer service and presentation and delivery of the food offer. You will deliver an outstanding customer experience, ensuring compliance to the food safety policy and operating procedures as well as achieving sales and customer service targets.

You will support management to lead the team to adhere to service standards and provide top quality service to all events. You will assist with staff training and development and be a constant example of the level that all staff should reach. It is important that you use your experience to offer suggestions to improve service standards to help all events run smoothly.

Being a key team player and demonstrating a passion and pride in what you do is essential. As customer service is key to this role you will always be polite, professional and helpful to all clients.

Main Duties and Responsibilities

To ensure the team execute the food and drink offer to the agreed presentation standards.

To manage the control of food and drink items ensuring compliance with company policies is always achieved. This will include managing internal functions and events.

To lead the team to provide first class service for all events.

Organising daily routes and staffing requirements for the department planning for the week ahead drop offs and pickups.

Use sound judgement in dealing with customer queries/complaints and take appropriate action for amicable solution(s) to be found.

Build effective relationships with team members, empowering them to bring forward new ideas to improve the offer and service delivered.

Decision making with respect to any staff issues, communicate requirements if any minor concerns and escalating more complex issues to the Hospitality Manager.

Liaising with the hospitality chef regarding dietary needs, ordering of stock, menus and ticketing.

Take control of stock and assist with monthly stocktaking for the department.

Demonstrate a positive attitude and flexible working approach to meet the demands of the operation.

Demonstrate a passion for customer service excellence and offer a personalised service that exceeds customer expectation.

Knowledge, Qualifications, Skills and Experience

Knowledge and Qualifications

Essential:

A1 Ability to demonstrate the competencies to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.

A2 Good presentation and professional yet personable and friendly.

A3 Health and safety awareness in a similar environment.

Desirable

B1 Food safety level 1 and 2.

Skills

Essential:

C1 An ability to demonstrate the competencies to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role elsewhere.

C2 A positive and energetic outlook.

C3 Excellent time management skills.

C4 Strong organisational and planning skills.

C5 Strong leadership and motivational skills

C6 Highly flexible and adaptable with the ability to plan and prioritise your own and others work.

C7 Excellent problem-solving abilities and a real eye for detail.

Experience

Essential:

E1 Experience of working independently and as part of the team.

E2 Previous experience in the catering and hospitality industry.

Terms & Conditions

For a well-known Glasgow brand.

Salary will be £14.00 - £15.00 per hour, depending on experience.

This post is open ended (permanent) and is full time with a working pattern of 37.5 hours per week. Flexibility may be required by mutual agreement and there may be some weekend and public holiday working.

Closing date: 29 March 2026

UoG Commercial Ltd is a subsidiary company wholly owned by the University of Glasgow and provides catering services as part of the new extended campus at the University.

As our employees are integrally involved in generating and sharing in the business' success, including a share of the profits. We want our customers and partners to feel equally valued and appreciated because they are both important to our success. We recognise that the way we conduct ourselves reflects not just on the company, but the University of Glasgow and so our values are at the heart of the way in which we behave. Put simply we ask our employees to:

Be friendly and positive

Treat everyone with respect

Take pride in everything they do

What we can offer you

*           Subsidised meals on duty

*           Fantastic opportunities for career growth and development

*           Brilliant culture, where we have fun and work hard

*           Great work life balance

*           Access to UoG benefit scheme

*           Discounted sport membership at UoG Sport

If this sounds like the right role for you, we'd love to hear from you!