Job Purpose 

An opportunity has arisen for a new position within a shared community and events space on the University of Glasgow’s Western Campus within Byres Community Hub.

We welcome applications from candidates interested in full time and part time working – please indicate your preference in your cover letter.

The Host role is to provide a high-quality, welcoming front-of-house presence within the Byres Community Hub in the Clarice Pears Building, supporting students, staff, and community users. The postholder will deliver excellent customer service, support day-to-day operations, oversee hospitality including support for groups having meetings or events in the building and Hub events, assist with events and bookings coordination, and support the operations staff in the building to ensure the space is safe, inclusive, and efficiently run.

Main Duties and Responsibilities 

1. Customer Service & Front-of-House 

• Act as the first point of contact for all Hub users, providing a professional, friendly, and inclusive welcome

• Support a vibrant and engaging environment for students, staff, and community visitors

• Respond to enquiries in person, by email, and online

• Promote Hub activities, services, and wider University opportunities

2. Operational Support 

• Support Byres Community Hub Team (Community Engagement Lead, Community Events and Engagement Coordinator, Administration and Community Engagement Assistant) and School of Health and Wellbeing Operations Team (Reception and Facilities Staff) with the day-to-day running of the Hub, ensuring spaces are clean, safe, and ready for use

• Assist with opening and closing procedures

• Monitor use of spaces and ensure adherence to health & safety procedures

• Prioritise own workload to support daily operations, bookings, and events

• Respond to changing demands within a busy environment

• Work flexibly to support extended opening hours, events programme, and leave cover

3. Hospitality & Kitchen Support 

• Be aware of where UofG Catering deliveries are to go and prepare for collections for quick change over of rooms

• Support Hub users and groups to access facilities such as hot water for meetings and activities

• Prepare and set up basic refreshments (e.g. teas, coffees, water service) for meetings and events

• Ensure kitchen and refreshment areas are clean, well-maintained, and compliant with hygiene standards

• Work with the Hub Administrator to monitor and replenish supplies, ensuring appropriate stock levels

• Report any maintenance or supply issues relating to kitchen and hospitality provision

4. Events & Community Engagement 

• Assist in the delivery of events, activities, and community programmes

• Check exhibitions daily to ensure the space is presented well

• Engage positively with community groups and staff and student users

• Contribute to an inclusive and welcoming atmosphere

5. Bookings & Coordination 

• Provide cover when required to use university systems for room bookings and scheduling

• Ensure spaces are set up in line with booking and event requirements, including hospitality needs

• Track usage of rooms and central exhibition area

• Communicate effectively with the wider Hub team regarding daily activity and requirements and follow up with enquiries from users in the space.

6. Administrative & Digital Support 

• Work closely with Hub Administrator to maintain accurate records relating to bookings, activities, and hospitality supplies

• Use digital systems confidently (email, booking platforms, Microsoft Office)

• Assist with basic data collection or reporting as required

7. Teamworking 

• Work collaboratively with colleagues across the Hub, School and wider University

• Play a role in the Byres Hub Advisory Hub to bring your experience of working in the Hub and events such as our annual community day.

• Contribute to a positive, supportive team environment

Knowledge, Qualifications, Skills and Experience 

Knowledge and Qualifications 

A1 Either: Ability to demonstrate the competencies required to undertake the duties  associated with this level of post having acquired the necessary knowledge and skills in  a similar role. Or: Scottish Credit and Qualification Framework level 5 or 6 [National 5 or 6, Scottish  Vocational Qualification level 2 or 3] or equivalent, and experience of personal development in a similar role.

A2 Understanding of customer service and basic hospitality practice

A3 Awareness  of health and safety procedures

Skills

C1 Excellent interpersonal and communication skills

C2 Strong customer service and front-facing confidence

C3 Good organisational and multitasking ability

C4 Confidence using IT systems (e.g. booking systems, email, Microsoft Office)

C5 Ability to work independently using initiative

C6 Ability to engage with a diverse range of users

C7 Awareness of basic food hygiene and safe working practices (or willingness to undertake training)

Experience

E1  Experience in a customer/public facing or third sector role

Desirable

F1 Experience supporting events or community activity

F2 Experience working in a team environment

F3 Experience of basic administrative or coordination tasks

F4 Experience of hospitality

Terms and Conditions

Salary will be Grade 4, £25,804 - £27,319 per annum.

This post is fixed term for up to 3 years.  We welcome applications from candidates interested in full time and part time working – please indicate your preference in your cover letter.

Working hours are Monday to Friday 9:00am to 5:00pm four days a week and 12 noon to 8pm one day a week (one hour unpaid break daily) to allow us to trial evening bookings. To meet operational requirements, the successful candidate will also be expected to undertake occasional Saturday working, with appropriate notice provided and demonstrate flexibility in working hours to support service delivery when required.

This role is not eligible for sponsorship under the UK Skilled Worker visa route. Candidates must therefore have an existing right to work in the UK or be able to secure this independently prior to commencing employment. For further information on alternative immigration options, please visit University of Glasgow’s UKVI Website. 

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Closing date : 1 October 2026 @23:45